At Kenya Airways, your comfort and convenience are our top priorities. Unfortunately, due to operational factors such as weather conditions, air traffic control restrictions, or technical challenges, some flights may experience delays or cancellations.

We sincerely apologize for any inconvenience this may cause.

Convenient Self-Rebooking at No Extra Cost

To minimize the impact on your travel plans, you can now easily rebook yourself to the next available or most convenient flight at no extra cost. Our online self-rebooking system allows you to manage your travel directly on our website or via the KQ mobile app.

Why the KQ Self Rebooking Service?

• No penalty - The booking is free
• Saves time—No need for call wait times
• Stress free - Reduces the hassle of uncertainty
• Convinient - Gives you control at your finger tips
• Flexibility - Gives you multiple options to choose based on your preference

How to Rebook Your Flight:

1. Visit the Self-Rebooking Portal
2. Enter your booking reference and last name
3. Choose an alternative flight that suits your schedule.
4. Confirm your new flight, with no additional charges.

Retrieve your Booking

Need Assistance?

If you need help with the rebooking process or have any questions, our customer service team is available to assist you. Visit our Customer Support page or call us at +254 711 024 747 for further help.

Stay Informed.

For real-time updates on your flight status, check the Flight Status section of our website or opt-in for SMS, WhatsApp and email alerts here to stay informed about any changes to your booking. We appreciate your understanding and patience and are committed to providing you with the best possible travel experience, even in these challenging situations.

Thank you for choosing Kenya Airways.